Terms & Conditions

1. Acceptance of Terms

By using the “Ask for Transport Kenya” app (“the App”), you agree to abide by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please refrain from using the App.

2. Service Overview

The App connects transport service providers with users seeking transportation solutions in Kenya. We do not endorse, control, or monitor the quality, safety, or legality of the services provided by the transport service providers.

3. User Responsibilities

a. You must be at least 18 years old to use the App.

b. You are responsible for the accuracy of the information you provide on the App.

c. You agree to treat transport service providers with respect and adhere to their terms and conditions. d. You will not use the App for any illegal or unauthorized purposes.

4. Transport Service Providers

a. Transport service providers are independent entities and are not employees or agents of the App.

b. The App does not guarantee the quality, safety, or reliability of services provided by transport service providers.

5. Booking and Payments

Users can request transportation services through the App. The App may facilitate payments for services. Users agree to pay the agreed-upon fees for the requested services, which may include service fees, taxes, and any additional charges.

6. Cancellations and Refunds

Cancellation policies and refund terms may vary depending on the specific service and Provider. Users should review the cancellation and refund policies provided by the selected Provider.

7. User Conduct

Users agree to use the App in a lawful and respectful manner. Users shall not engage in any fraudulent, abusive, or harmful activities on the platform.

8. Intellectual Property

The content and materials on the App, including but not limited to text, graphics, logos, and software, are protected by intellectual property laws and may not be used without permission.

9. Limitation of Liability

The App is provided “as is,” and the company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from its use.

10. Indemnification

Users agree to indemnify and hold the company harmless from any claims, losses, or damages arising out of their use of the App.

11. Modifications and Termination

The company reserves the right to modify, suspend, or terminate the App or these Terms at any time without prior notice.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kenya.

13. Contact Information

For any questions or concerns about these Terms, please contact us at [contact email or phone number].